Stay Informed: Recognizing Calls from Health Net Federal Services
Thursday, August 10, 2023
Health Net Federal Services, LLC (HNFS) recently upgraded our phone system. We’ve since noticed an increase in hang ups when we make outbound calls to providers and beneficiaries. We offer the following information to help you better recognize legitimate calls from us.
Recorded Calls Announcement
When receiving a call from HNFS, the first thing you’ll hear is an announcement that the call is being recorded. Please do not hang up when you hear this message! Immediately after the message completes, you will be connected to the person from HNFS who is calling you.
Potential Spam Alert in Caller ID
Some phones’ caller IDs are listing calls from HNFS as “Spam Risk.” We recognize this may make people want to ignore a call, but please be assured our outreach is important (refer to “Why HNFS May Call You” for details). Note: Once you answer a call from us, future calls should not trigger a spam alert.
Why HNFS May Call You
There are several reasons you may receive a call from us. We will reach out to:
- Follow up on a customer service issue (for example, to provide more in-depth assistance or request additional information).
- Verify demographic information and appointment availability.
- Review controlled substance prescribing patterns.
- Follow up on beneficiaries recently discharged from a psychiatric hospitalization.
- Discuss case management.
- Discuss TRICARE credentialing requirements.
- Discuss claims billing-related issues.
Please continue to visit www.tricare-west.com for self-service tools and resources.
