Roster Update Education and the Network TRICARE Provider Roster Template

Friday, April 14, 2023

You provided feedback. We listened. Look for improved communication and increased education from Health Net Federal Services, LLC (HNFS) about roster updates. For our non-delegated groups who submit rosters to our pdmroster@hnfs.com email box, effective May 15, 2023, you can expect:

• Acknowledgement: Notification of receipt for emails received at pdmroster@hnfs.com.
• Accessibility: Timelier response times, specifically concerning provider roster status requests.
• Education: Clear, straightforward information for commonly asked questions. 

Please use our Network TRICARE Provider Roster template to submit your provider updates.

When you use our template, you will be able to:

• Submit newly added providers and demographic updates easily.
• Get step-by-step instructions for what to enter in your roster. This will decrease the likelihood that HNFS will need to reject your roster due to missing information.

If you have a delegated credentialing agreement with us, please continue to follow your existing process. Refer to the "Roster Submission Guidelines" section of our Credentialing Overview page for more information.

Important: When submitting rosters using our template, do not convert the document to Microsoft Word or a PDF. HNFS can only accept Excel files.

Questions? Visit our Network TRICARE Provider Roster page for more information.